FAQ
Simply drop us a message if you have any other questions not found in this section.
What Products do you offer?
We offer a mix of few-of-a-kind and staple natural gemstone jewelry curated or handmade locally set in 14K gold or 18k solid gold and loose natural diamond, and gemstones.
Do you accept custom-made orders?
Yes, we are able to design and make a piece for you. You may also provide us with a design we can follow.
Are your gemstons natural and untreated?
Yes and no. All our gemstones are natural. They are listed as what it is and not as something else which means they are genuine.
What packaging is used for the jewelry?
All jewelry includes a velvet box or as for pendants, dainty jewelry, a thick velvet pouch packed in a recyclable Kitsu Collection Bag. This package includes an anti-tarnish paper, polishing cloth, and a ring snuggy for those that have ordered rings. The real treat is what’s inside.
Do you have a physical store?
No. All transactions are done online. The pieces are described in as much detail as needed to secure your online shopping needs. We also have our staff members on standby for all your inquiries, quotation, and orders. Your transactions are also covered by the return policy.
Can I have my ring resized?
Resizing service is free within a week when item is received. Beyond that service fees applies up to ₱1,000. The price is subject to change depending on the style of the ring. Lead time is 1-2 weeks. You may also request for a free ring snuggie.
I am looking for a specific stone, are you able to look one for me?
Yes, we are able to source your gemstones, pearls, or diamonds with the exact or closest specification of your request.
Do you accept pre orders?
Yes, we accept pre orders given time frame to be at least 3 weeks prior.
Do 14k or 18k gold tarnish, scratch and, bend?
Metals that can tarnish include copper, brass, bronze, and alloys – that includes any fine jewellery that are less than 24k. But compared to 18K gold, 14K wears more slowly and is more resistant to scratching, bending, and scuffing. That’s because it has a higher percentage of the other metals mixed in to make it harder and more durable. For tips on caring for your jewellery, you can check the our Jewelry Care Page.
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